Cookie Notice

Our website uses cookies to provide you with a good experience when browsing our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computers hard drive.

Our website uses the following types of cookies:

Necessary Cookies: These are cookies that are required for the operation of our website. they include, for example, cookies that enable you to use our shopping cart.

Analytical or Performance Cookies: These help us recognise and count the number of visitors and to see how visitors move around our website when using it. This helps us to improve the way the website works, for example, by making sure users can find what they are looking for easily.

For more information on the cookies we use, please see the table below

Cookie NameDescriptionTime interval
tk_qsJetpack cookie used for statistics30 Minutes
eucookielawused to check whether or not the user has given their consent to the usage of cookies.6 Months
wordpress_{hash}WordPress uses the login wordpress_{hash} cookie to store authentication details. Its use is limited to the Administration Screen area. 
wordpress_logged_in_{hash}Remember User session. WordPress sets the after login wordpress_logged_in_{hash} cookie, which indicates when you’re logged in, and who you are, for most interface use.Session
wordpress_test_cookieTest if cookie can be set. WordPress also sets wordpress_test_cookie cookie to check if the cookies are enabled on the browser to provide appropriate user experience to the users. This cookie is used on the front-end, even if you are not logged in.Session
wp-settings-{user_id}Customization cookie. Used to persist a user’s wp-admin configuration. The ID is the user’s ID. This is used to customize the view of admin interface, and possibly also the main site interface.1 Year
wp-settings-time-{user}Time at which wp-settings-{user} was set.1 Year

we do not share the information collected by the cookies with any third parties.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser setting to block all cookies (including the necessary cookies) you may not be able to access all or parts of our website.

Cookie Policy

Y&R Services Ltd t/a The Lux Clinic
Company No. 09479385
Registered Office Address: 5 King Street, Leeds, LS1 2HH

We realise that many people are not familiar with cookies and other similar technologies, so we feel it’s important to shed some light on what they are and how we use them. That way you can make informed decisions about your cookie preferences. Below you’ll find a guide to cookies in general, as well as more detail about the cookies used on the website.

If you choose to continue to browse our site without opting out, we will assume that you’re happy with our use of cookies and will continue to use them throughout your visit.

What is a cookie and why are they used?
A cookie is a small piece of computer code that a website transfers to your computer’s hard drive so that it can remember you.
The information in a cookie usually includes the name of the website, their ‘duration’ or ‘lifetime’ (i.e. how long they will remain on your hard drive) and a unique identifier, which is usually a randomly generated number.

Cookies are used by most website operators to recognise visitors when they return, store any visitor preferences and to help find out how to improve the site, all of which is intended to improve your experience.
It’s important to note that cookies can’t be used to identify you personally unless you offer up personal information, i.e. when you complete an application form, as cookies only know what you’ve told them. They
are also unable to access any personal information stored on your computer’s hard drive.

Are there different types of cookie?
Yes; different types of cookie include:
Session cookies – temporary cookies that are only stored on your computer for as long as you’re on aparticular website. If you close your browser (e.g. Internet Explorer, Google Chrome) and end your ‘session’, the cookie will automatically be deleted.

Session cookies tend to be used to remember things whilst you’re browsing a website. For example, if you’re shopping online, a session cookie will be used to remember that you’ve added something to your ‘shopping basket’ and it will allow the website to keep it there for you.

Persistent cookies – more long-term cookies that remain on your computer after you’ve closed your browser. How long they stay on your computer changes from cookie to cookie, but it’s usually 30 days.

Like session cookies, persistent cookies are also used to remember things from when you’ve been browsing, but because they’re still on your computer after you’ve left a website, they can be used to make sure that when you return what you’re seeing is relevant to you e.g. clothes like those you may have looked at
previously or grocery items you may have bought before.

Third-party cookies – cookies that are set by, or whose information is sent back to, a website that is different to the one you’re viewing.
For example, search engines like Google often set cookies so they can know where people go after using their website, but the anonymous, statistical information is collected when you’ve moved onto another website.
Alternatively, advertisers often show adverts on sites that aren’t their own and use cookies to find out when people are viewing and clicking on them.
Should I be worried about cookies?

Many people may be worried that website operators using cookies will be able to personally identify them and/or access their private information stored on their computer’s hard drive.
This is not the case; cookies, and certainly those set by Provident, cannot access any information that is stored on your computer’s hard drive. In addition, the only way a cookie could be used to personally identify you is if
you choose to offer up personal information i.e. when you complete an application form.

It’s important to note that you should only ever provide your personal information on secure websites that you know you can trust. A quick and easy way to check whether a website is secure is to look out for the padlock symbol. You can be assured that the Provident website is secure.
For the most part, the use of cookies is intended to improve a visitor’s experience of a website, either by remembering personal preferences or collecting anonymous statistics that, when analysed, can be used to
improve your experience.

Do we set cookies?
Yes. We set session, persistent and third party cookies for the following purposes:
Session cookies
To allow information you’ve provided on our site to be carried through to other pages so that you don’t have to enter the same information repeatedly e.g. when you complete our application form. It is important to note that these cookies will be automatically deleted when you leave our website.
Persistent cookies
To help us recognise whether you’ve been to our site before, so that when you return we can tailor content and advertisements to your preferences.
To make sure you’re not asked to complete research surveys, too frequently or after you’ve already done so, or chosen not to.
To collate anonymous statistics that allow us to understand how visitors use our site. We use this information to help us improve the structure of our website to ultimately improve your experience on it.
Third-party cookies
Used for marketing purposes e.g. to show advertisements for our website on other websites and search engines and to track when people click on them.

Can I delete cookies from my own computer?
Yes, you can delete cookies from your computer by clearing the history from your browser.
You can also amend your settings to control whether or not your browser accepts cookies, but it is worth bearing in mind that many websites rely on cookies to allow them to function properly and choosing to reject cookies may mean you are not able to use all the features you’re used to.

Can I choose to opt-out of our cookies?
Each time you visit our site you can choose to opt-out of having persistent and third-party cookies placed on your computer’s hard drive.
Session cookies will automatically be deleted when you leave our site, but you can choose to opt out of persistent cookies set by us.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. To understand these settings the following links may be
helpful, or you can use the ‘Help’ option in your browser for more details.

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