1.   Deposit

We take a deposit at the time of making an appointment and this will be deducted from the treatment price, with the the full balance being payable on the day of your treatment. Please see deposit requirements below:

·
For one off treatments – 50% deposit is payable to confirm your booking/appointment

·      For a course treatments – a minimum of £50 is payable to confirm your first appointment

2.      Cancellations & Re-arrangements of Appointments

We require a minimum of 24 hours’ notice to re-arrange or cancel appointments. All deposits are non-refundable should the client fail to provide the required notice when cancelling or wishing to re-arrange their appointment.  This applies to all treatments including cancellations due to pre-existing and/or new medical conditions.

3.      Results

Whilst the Lux Clinic endeavors to the get the best results for our clients – due to the nature of non-invasive treatments associated with the Lux Clinic, we cannot provide or guarantee results.

4.      Payments

Any funds held on a client’s account that remain outstanding for a period of 12 months from the date of receipt will be retained by The Lux Clinic and will not be refundable to the client.  Any refund that is deemed appropriate in these circumstances will be made at the sole
discretion of The Lux Clinic.

5.     Confidentiality

The Lux Clinic and the client agree that all matters relating to the client’s treatment will be kept as confidential except in circumstances where the client has deemed to have, either explicitly or impliedly, waived his/her rights to confidentiality.  For further details on how we process your
personal information please see our Privacy Policy.

6.      Complaints

We are committed to providing products and service of the highest standard, If you have a concern or are disatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. We investigate alll complaints competently, diligently and impartially, obtaining additional informtation where necessary. You can rest assured your complaint will be assessed fairly considering all relevant factors.

If you wish to raise a complaint, please contact us using your preferred method from the options below: 

enq@theluxclinic.co.uk 

  0113 487 0105

Post:   The Lux Clinic, The Pinnacle, 17th Floor, Albion Street, Leeds, LS1 5AA

7.      Refunds

As we do not offer guaranteed results, we therefore may not offer refunds on treatments.  Any refund that is deemed appropriate is at the sole discretion of The Lux Clinic.

8.    Returns 

 We are committed to providing high quality products, and hope that you will be delighted with your order. However if for any reason you are not completly satisified we are happy to offer a refund, exchange or replacement on all goods returned to us within thirty days of receipt. Please note that Sale items need to be returned within fourteen days of receipt.

Please return your item(s) along with the dispatch note by recorded delivery to the address below, ensuring you retian your recorded delivery as proof of postage:

The Lux Clinic, The Pinnacle, 17th Floor, Albion Street, Leeds, LS1 5AA

 We are unable to offer refunds, replacements or exchanges on any opened, damaged (including damage to packaging) or used products.

We will process your return as quickly as possible and will notify you by email, text message, WhatsApp or messenger once we have porcessed your refund. Your refund will be processed to the original payment method. 

Any “Free” gifts or products provided as part of your orignal order must be returned to qualify for a full refund.