THE LUX CLINIC TERMS OF BUSINESS
Appointment, Cancellations & No-Shows
– Appointments are subject to availability and usually require to be booked in advanced.
– We take a deposit at the time of making an appointment. Deposits will be deducted from the final cost of treatment.
– A minimum of 48 hours’ notice is required for cancellations or rescheduling.
– Late cancellations or missed appointments, will incur a charge of
- For one off treatments – the deposit amount.
- For prepaid package treatments – the full amount of the cost of the late cancelled or missed appointment.
– Clients must arrive on time; lateness may result in reduced treatment time or rescheduling.
– We reserve the right to refuse treatment if it is deemed unsafe or unsuitable.
Payment & Refund
– Payment is due in full at the time of treatment unless prepaid.
– Deposits are non-refundable unless the clinic cancels the appointment.
– Refunds are non-refundable for unused prepaid packages.
– Once a treatment has been carried out, no refund will be issued.
Treatment Packages
– All prepaid package treatments purchased must be used within 12 months except Pyramid packages that must be used within 18 months from the date of purchase.
– Any remaining sessions not used within this period will expire and are non-refundable.
Treatment Results
– Whilst we always aim to achieve the best possible outcome, individual results may vary due to factors such as skin type, lifestyle, age, and adherence to aftercare advice.
– No guarantees of specific results can be made, and multiple sessions may be required to achieve optimal outcomes. You will be advised on realistic expectations during your appointment.
Consultation & Medical Disclosure
– All clients must complete a consultation form before the first treatment.
– All clients must disclose any medical conditions, allergies, or medications.
– All clients must disclose any changes to the information provided on their consultation form at any time during the
course of treatments. This includes new medical diagnoses, changes in medication, allergies, or any other health – related developments that could affect treatment safety.
– Failure to disclose relevant information may result in refusal of treatment.
Patch Testing.
– Patch tests are required for certain treatments and must be carried out 24 -48 hours before the appointment.
– Refusal to have a patch test may result in the treatment being cancelled.
Age Restrictions
– Certain treatments have minimum age requirements of 18 and over.
– ID may be required.
Hygiene & Safety
– We follow strict hygiene protocols in line with UK Health & Safety standards.
– Clients must follow all pre and post treatment care instructions provided.
Photography & Marketing
– Client images and videos will only be used for marketing, training, insurance and audit purposes.
– Clients can withdraw consent for marketing purposes at any time in writing.
Confidentiality
– We agree that all matters relating to the client’s treatment will be kept as confidential except in circumstances where the client has deemed to have, either explicitly or implied, waived his/her rights to confidentiality. For further details on how we process your personal information please see our Privacy Policy.
Right to Refuse Service
– We reserve the right to refuse treatment of any client who behaves inappropriately, is under the influence of drugs or alcohol, or poses a risk to staff, co-workers or other clients.
Complaints
– We are committed to providing products and services of the highest standards. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. We investigate all complaints competently, diligently and impartially, obtaining additional information where necessary. You can rest assured your complaint will be assessed fairly considering all relevant factors.
– If you wish to raise a complaint, please contact us using your preferred method from the options below:
- Email: enq@theluxclinic.co.uk
- Telephone: 07756 534302
- Post: The Lux Clinic, 5 King Street, Leeds, LS1 2HH
Product Purchase Returns
– We are committed to providing high quality products, and hope that you will be delighted with your purchases. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 30 days of receipt. Please note that Sale items need to be returned within 14 days of receipt.
– Please return your item(s) along with the dispatch note by recorded delivery to the address below, ensuring you retain your recorded delivery as proof of postage:
- Returns address: The Lux Clinic, 5 King Street, Leeds, LS1 2HH
– We are unable to offer refunds, replacements or exchanges on any opened, damaged (including damage to packaging), or used products.
– We will process your return as quickly as possible and will notify you by email, text message, WhatsApp or messenger once we have processed your refund. Your refund will be processed to the original payment method or bacs transfer.
– Any “Free” gifts or products provided as part of your original order must be returned to qualify for a full refund
