YnR Services Ltd t/a The Lux Clinic
Company No. 09479385
Registered Office Address: 2 Phoenix Court, Batley, West Yorkshire, WF17 6RH
What does this notice cover?
What is personal data?
Personal data is defined as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’ by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”).
In simple terms, personal data is information that can be used to identify you. Personal information can be details such as name, and gender, but it also applies to more abstract data, such as IP address and location data.
The personal data that we use is detailed in the ‘What personal data do we collect?’ section.
What are your rights?
The information below gives you more information on the rights that you have regarding your data.
- The right to obtain access to the data that we hold in relation to you. You can request this data by emailing firstname.lastname@example.org.
- The right to data rectification. If you wish to correct personal data, you can request rectification using the contact form.
- The right to be forgotten. You have the right to have any personal data permanently removed.
- The right to restrict the use of your data.
- The right to data portability, which can be achieved in the form of a data request.
More detailed information on your rights can be found at the ICO website.
If you have an issue or complaint, you can contact us or lodge a complaint with the ICO.
What personal data do we collect from our websites?
- Email address
- Telephone numbers
- Treatments carried out
- Products purchased
Some of our contact and callback forms also contain a field where users can volunteer any other text information which they deem to be relevant.
What personal data do we collect from our external services?
- Digital photographs of before and after treatments with your permission
- Information such as age, gender and weight (when relevant)
- Medical history (when relevant)
- Address details
How do we use your personal data?
We have a responsibility to use your data lawfully and ethically. The primary use of your data is to provide you with a service. The information below provides more information:
- Supplying our services and products. We require certain information to enable us to provide services and enter into a contract with you.
- Providing a bespoke service, enabled by the personal information.
- Communication. We may need to communicate with you via phone, email, or SMS for the purposed of providing service.
- Supplying you with marketing information (only in the case where you an opted-in to this service)
- Assessing your progress and tailoring our service throughout the duration of a course of treatments.
With your explicit permission, we may use your data to inform you about special offers. You can opt-out of these communications at any time. We will never sell your data.
How long will we keep your personal data?
Your personal data will be kept for 6 years from the last point, which in which we interact. You can request that we remove all alter your information at any time by emailing email@example.com.
How and where do we store or transfer your personal data?
Your data is securely stored in the UK and is protected by the GDPR regulations.
We do not store information you have provided on our web server.
Do we share your personal data?
Without your permission, we will not share your personal data with any external entity unless we are explicitly required to do so by law.
How can you access your personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and a copy of it. This is known as a “Data access request”.
You also have the right to request that any personal data be removed or changed.
Requests can be made in writing at the above address or by emailing firstname.lastname@example.org.
There is not normally any charge for a data access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How can you contact us?
You can contact us by emailing email@example.com or write to us at the appropriate address listed at the top of the page.
Changes to this privacy notice
We may update this notice. The version number of the policy is displayed at the top of the page. If the policy is updated, users will be informed when they visit the site.
Any changes will be made available on our website.
We realise that many people are not familiar with cookies and other similar technologies, so we feel it’s important to shed some light on what they are and how we use them. That way you can make informed decisions about your cookie preferences. Below you’ll find a guide to cookies in general, as well as more detail about the cookies used on the website.
What is a cookie and why are they used?
A cookie is a small piece of computer code that a website transfers to your computer’s hard drive so that it can remember you.
The information in a cookie usually includes the name of the website, their ‘duration’ or ‘lifetime’ (i.e. how long they will remain on your hard drive) and a unique identifier, which is usually a randomly generated number.
Cookies are used by most website operators to recognise visitors when they return, store any visitor preferences and to help find out how to improve the site, all of which is intended to improve your experience.
It’s important to note that cookies can’t be used to identify you personally unless you offer up personal information, i.e. when you complete an application form, as cookies only know what you’ve told them. They are also unable to access any personal information stored on your computer’s hard drive.
Are there different types of cookie?
Yes; different types of cookie include:
Session cookies – temporary cookies that are only stored on your computer for as long as you’re on a particular website. If you close your browser (e.g. Internet Explorer, Google Chrome) and end your ‘session’, the cookie will automatically be deleted.
Session cookies tend to be used to remember things whilst you’re browsing a website. For example, if you’re shopping online, a session cookie will be used to remember that you’ve added something to your ‘shopping basket’ and it will allow the website to keep it there for you.
Persistent cookies – more long-term cookies that remain on your computer after you’ve closed your browser. How long they stay on your computer changes from cookie to cookie, but it’s usually 30 days.
Like session cookies, persistent cookies are also used to remember things from when you’ve been browsing, but because they’re still on your computer after you’ve left a website, they can be used to make sure that when you return what you’re seeing is relevant to you e.g. clothes like those you may have looked at previously or grocery items you may have bought before.
Third-party cookies – cookies that are set by, or whose information is sent back to, a website that is different to the one you’re viewing.
Should I be worried about cookies?
Many people may be worried that website operators using cookies will be able to personally identify them and/or access their private information stored on their computer’s hard drive.
This is not the case; cookies, and certainly those set by Provident, cannot access any information that is stored on your computer’s hard drive. In addition, the only way a cookie could be used to personally identify you is if you choose to offer up personal information i.e. when you complete an application form.
It’s important to note that you should only ever provide your personal information on secure websites that you know you can trust. A quick and easy way to check whether a website is secure is to look out for the padlock symbol. You can be assured that the Provident website is secure.
Do we set cookies?
Yes. We set session, persistent and third party cookies for the following purposes:
To allow information you’ve provided on our site to be carried through to other pages so that you don’t have to enter the same information repeatedly e.g. when you complete our application form. It is important to note that these cookies will be automatically deleted when you leave our website.
To help us recognise whether you’ve been to our site before, so that when you return we can tailor content and advertisements to your preferences. To make sure you’re not asked to complete research surveys, too frequently or after you’ve already done so, or chosen not to.
To collate anonymous statistics that allow us to understand how visitors use our site. We use this information to help us improve the structure of our website to ultimately improve your experience on it.
Used for marketing purposes e.g. to show advertisements for our website on other websites and search engines and to track when people click on them.
Can I delete cookies from my own computer?
Yes, you can delete cookies from your computer by clearing the history from your browser.
You can also amend your settings to control whether or not your browser accepts cookies, but it is worth bearing in mind that many websites rely on cookies to allow them to function properly and choosing to reject cookies may mean you are not able to use all the features you’re used to.
Can I choose to opt-out of our cookies?
Each time you visit our site you can choose to opt-out of having persistent and third-party cookies placed on your computer’s hard drive.
Session cookies will automatically be deleted when you leave our site, but you can choose to opt out of persistent cookies set by us.
All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. To understand these settings the following links may be helpful, or you can use the ‘Help’ option in your browser for more details.